FAQ

Where is Graff located?
Graff is headquartered in Milwaukee, WI with offices throughout Europe

Where are Graff products manufactured?
All Graff products are manufactured in Europe.  Graff is a true manufacturer, unlike many other faucet companies.  We own our own ISO 9001 certified manufacturing facility in Europe.

Where can I purchase your products?
Graff products are sold at showrooms across the world.  The best way to find the closest location is to use our showroom locator.

How do I get a spec sheet on your products?
All spec sheets are located on each individual product's page. Either navigate to a product page through its series or search for the specific model number.

How do I clean my faucet?
When cleaning and polishing your faucet we recommend using non abrasive dish soap and water.  It's always best to use water and a soft cloth.

Does Graff manufacture any faucets with living finishes?
No.  All finishes on Graff faucets and hardware will not fade and will maintain their finish for the lifetime of the faucet.

Is there a warranty on Graff products?
Yes. The Limited Warranty:
Graff products are warranted to the original purchaser to be free from defects
in materials and workmanship.
The ceramic cartridge is warranted for the lifetime of the product. If at any time
a valve mechanism should fail, Graff will provide a replacement part free
of charge. This does not include thermostatic, pressure balance, or diverter cartridges.
A limited lifetime warranty, for the finish, is provided to the original purchaser.
Purchaser should return any defective or non-conforming product to Graff,
freight prepaid, after notification from Graff

Note:
Finishes on the drain assemblies and aerators are not warranted (see warranty
card for details). Cover plates, bath accessories and kitchen hand sprays are covered
by a 2 year warranty on the finish.

Warranty Exclusions:
The warranty does not apply to any product that has been subject to abrasives,
exclusions: chemicals, scratches, dents, accident, misuse, improper installation, alteration, or that has not received reasonable care. The lifetime limited warranty does not
apply to the replacement of components where damage is caused by normal
wear and tear.