FAQ

Where is Graff located?
Graff is headquartered in Milwaukee, WI with offices throughout Europe

Where are Graff products manufactured?
All Graff products are manufactured in Europe.  Graff is a true manufacturer, unlike many other faucet companies.  We own our own ISO 9001 certified manufacturing facility in Europe.

Where can I purchase your products?
Graff products are sold in plumbing showrooms across the United States.  The best way to find the closest location is to use our showroom locator.

How do I get a spec sheet on your products?
All spec sheets are now available on our technical website and can be downloaded & printed.

In which situation is it advised to use a pressure balance valve and when should I use a thermostatic valve?
US plumbing codes dictate that showers be constructed with either a pressure balance valve or a thermostatic valve.  Both valves are safe to use and your decision should be based on what your needs are.Pressure balance valves are most commonly used in guest bathrooms or bathrooms with smaller shower systems.  The temperature needs to be adjusted each time you use the shower.Thermostatic valves are a better solution especially when more water flow is needed.  With this type of valve you can select the temperature and the valve keeps the mixed water temperature constant. Each time you turn on your valve it automatically adjusts to the preset desired temperature.

How do I clean my faucet?
When cleaning and polishing your faucet we recommend using non abrasive dish soap and water.  It's always best to use water and a soft cloth.

If I have a question during installation who do I call?
Please call our tech support team at 800-954-4723.

Does Graff manufacture any faucets with living finishes?
No.  All finishes on Graff faucets and hardware will not fade and will maintain their finish for the lifetime of the faucet.

Is there a warranty on Graff products?
Yes. The Limited Warranty:
Graff products are warranted to the original purchaser to be free from defects
in materials and workmanship.
The ceramic cartridge is warranted for the lifetime of the product. If at any time
a valve mechanism should fail, Graff will provide a replacement part free
of charge. This does not include thermostatic, pressure balance, or diverter cartridges.
A limited lifetime warranty, for the finish, is provided to the original purchaser.
Purchaser should return any defective or non-conforming product to Graff,
freight prepaid, after notification from Graff

Note:
Finishes on the drain assemblies and aerators are not warranted (see warranty
card for details). Cover plates, bath accessories and kitchen hand sprays are covered
by a 2 year warranty on the finish.

Warranty Exclusions:
The warranty does not apply to any product that has been subject to abrasives,
exclusions: chemicals, scratches, dents, accident, misuse, improper installation, alteration, or that has not received reasonable care. The lifetime limited warranty does not
apply to the replacement of components where damage is caused by normal
wear and tear.